Terms and conditions
Introduction
These Terms and Conditions ("Agreement") govern the relationship between Retrobet Casino (the "Operator" or "we") and you, the user of our online gaming services (the "User" or "you").
Acceptance of Terms and Conditions
By accessing and using our website, mobile application, or any other related service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Age Restriction
You must be at least 18 years old to use our services. If you are under the age of 18, please do not access or use our website or mobile application.
Account Registration
To register for an account with us, you must provide true, accurate, and complete information about yourself. You agree to maintain the security and confidentiality of your account login credentials.
Deposit and Withdrawal Terms
Deposits: We accept various payment methods as outlined on our website. A minimum deposit amount may apply.
Withdrawals: We reserve the right to request verification documentation before processing any withdrawal requests. Withdrawal limits may apply, including a maximum weekly limit of $5,000 and a monthly limit of $20,000.
Bonuses and Promotions
Welcome Bonus: The welcome bonus is available for new players who make their first deposit within 7 days of registration. The bonus amount and wagering requirements are as follows.
Wagering Requirements: All bonuses and free spins must be wagered at least 50 times before any withdrawal can be made.
Game Restrictions: Certain games may not contribute to the wagering requirement or may be excluded from bonus play.
Responsible Gaming
Deposit Limits: We offer deposit limits, which you can set and adjust at your discretion.
Loss Limits: We offer loss limits, which you can set and adjust at your discretion.
Self-Exclusion: You can self-exclude from our services for a period of time or permanently. Please note that we reserve the right to request verification documentation before processing any self-exclusion requests.
Security and Fair Play
We use SSL encryption to ensure the security and confidentiality of your personal data.
Our games are designed to provide fair and transparent gameplay. However, we do not guarantee that our games will always pay out at a rate consistent with their RTP (Return to Player).
Dispute Resolution
Any disputes or complaints must be submitted in writing via email.
We reserve the right to resolve any dispute in accordance with our internal policies and procedures.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws.
Any disputes arising out of or related to these Terms and Conditions will be resolved through arbitration in accordance with the rules.
Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time without notice.
Your continued use of our services after such modification or update shall constitute your acceptance of the revised terms.
Termination
We may terminate your account and/or suspend your access to our services if you breach these Terms and Conditions.
Upon termination, you agree to return all bonuses, winnings, and any other benefits received from us.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.